FREE STANDARD DELIVERY ON ORDERS OVER $ 150

Terms and Conditions

RETURN AND REFUND POLICY

We accept returns within 7 days of purchase on damaged items not caused by shipping only. We do not accept returns on items that were purchased in the wrong size, color or style. Please notify us within 7 days of item purchase of your wish to return any goods to us at info@pixelfly.com or 281-506-4051.

Put the original order confirmation / delivery note inside the package to be returned. The buyer is responsible for the shipping expenses of product returns. Please package the goods securely to ensure they are not damaged in transit.

Upon receipt of the damaged items, PixelFly Designs will refund you the full purchase price of the item (less the original shipping costs for originally purchasing the item, which are non-refundable). You will be refunded onto the original payment card used when purchasing the product.

Please address the goods to: –
Returns Department,
PixelFly Designs
4008 Louetta Rd. #197
Spring, Texas, 77388
United States of America
 

 

DUPLICATE OR INCORRECT ITEMS

If we have sent you duplicate or incorrect items, please contact us on info@pixelfly.com or 281-506-4051 and we will arrange to collect these items and resend the correct ones at no cost to you. Please contact us by phone to arrange.

 

ITEMS DAMAGED IN TRANSIT

Please promptly report all damages to courier and/or delivery person within 24 hours of receiving package. Once items are confirmed as damaged, please send photos of the damage to info@pixelfly.com whereby we will attempt to process a freight claim on your behalf.

Please be assured, we package your order as best we can to minimize damage during transit to you. You are of course entitled to receive your goods in perfect condition, but occasionally – due to the nature of the products we supply – some damages can occur. These damages are usually limited to slightly dented tins with the products within remaining 100% usable.

 

REFUNDS

Refunds can take up to 7 days to process. If you have returned goods to us, generally once we receive the goods back we will issue any refund due straight away, but it may take up to 7 working days to appear on your bank statement. Please note that any credit card fees paid at time of ordering are non-refundable. Refunds will only be made back to the credit/debit card, or PayPal account used, or the person/organisation named on any check payments for the original purchase. Refunds will not include any outbound delivery cost charged at the time of order unless the goods delivered were faulty, damaged or sent to you as a result of our error.

 

DISCOUNT CODES

Discount codes used on the site cannot be used with any other discounted products, today-only offers, delivery discounts, or special offers. Only one discount (or discount code) can be active per order. If a discount code is invalid you will be informed why when you enter the code on the site. Discount codes may have an expiry date and/or minimum spend limits.

 

COMPLAINTS

Should there be a cause for complaint, please email us at info@pixelfly.com  or by telephone: 281-506-4051. Our aim is to always respond within 24 hours. If your email is received on a weekend then we will endeavor to respond the following working day.